ARTICLE 1 PREAMBLE
1-1 COZY BAG COMPANY
COZY BAG LTD is a company by Mauritian law, registered with the Registrar Of Companies (ROC) under the license number C13118333 whose registered office is at DBM Building, 2nd Floor Ex-Bonair, Triolet, Mauritius.
Offices: DBM Building, 2nd Floor Ex-Bonair, Triolet, Mauritius. Opening hours Monday to Friday from 9 AM to 4 PM.
1-2 WEBSITE
The Website www.cozy-bag.com is operated by the company Cozy Bag Ltd.
Any order validated by any user (hereinafter "User", "Customer" or "You") on the Site "www.cozy-bag.com" implies the prior acceptance of these terms and conditions.
1-3 PURPOSE OF THE TERMS AND CONDITIONS (GTC)
These terms are intended to define the rights and obligations of parties under the online sale of goods and services offered by Cozy Bag to the Client.
These terms and conditions are written in English and express obligations, rights of the Customer and Cozy Bag. In this sense, the Customer acknowledges and accepts without reservation all the provisions of these Conditions of Sale. Cozy Bag agrees reciprocally to respect the obligations under the present.
ARTICLE 2 PRODUCTS
PRODUCT INFORMATION
Products offered by Cozy Bag comply with the Mauritian legislation and standards.
However, if a product were to be taken off the market for any reason by the Supplier, Cozy Bag will withdraw the product from sale as soon as possible. This action cannot in any way give any right of action in favour of the Customer.
Cozy Bag strives to provide the best products on the cards, the essential characteristics of these. The information submitted are those provided by Cozy Bag.
ARTICLE 3 PRICES AND VAT
3-1 PRICE
When you validate an order, the sale is concluded (agreement on the goods and the price).
3-2 VAT
Cozy Bag displays prices in TTC (all taxes included) and cost of delivery throughout the territory of Mauritius off Rodrigues depends on the region and the quantity. Any costs of delivery outside Mauritius will be indicated subsequently and charged at the end of the order in addition to the price of selected products. (Contact us)
ARTICLE 4 UNAVAILABILITY
In the case of unavailability of the product ordered, Cozy Bag will contact the customer by email or phone to indicate the time of delivery.
ARTICLE 5 ORDER
5-1 ORDERING
To place your order, we offer you three ways:
- Mail cozybagltd@gmail.com
- Facebook Message: https://web.facebook.com/cozybagmauritius/
- Internet, via the contact page of our website: www.cozy-bag.com
ARTICLE 6 PAYMENT
Payment of your purchase is made at/after order, by debit card, cheque or in cash.
ARTICLE 7 MEANS OF DELIVERY
7-1 CARRIER
Our products are delivered directly to your home by one member of Cozy Bag team or via a specialized carrier. Thus the guarantee of quality delivery.
A decision appointment will be set up by Cozy Bag.
7-2 DO ON DELIVERY
When you receive a package, check well in the presence of the delivery person, the condition.
- It is necessary to control the content of the parcel in the presence of the delivery person.
Warning: risks related to transport are covered under the condition that the purchaser checked the goods upon arrival and has exercised, if appropriate, its action against the carrier within 24 hours.
ARTICLE 8 CUSTOMER SATISFACTION
You must be completely satisfied with the products and services that are offered by Cozy Bag!
That's why we bring systematically to each customer and for each order the maximum care. However, it is possible that the product you receive does not match what you expected.
In this case, the returned merchandise must be justified. Cozy Bag will judge to exchange or refund a product that does not satisfy you.
The process to follow:
Items returned must be in their packages, with no trace of use, with all the accessories and documentation. Items returned incomplete, damaged or soiled by the Customer are not taken.
ARTICLE 9 GUARANTEES PRODUCTS
LEGAL GUARANTEES
The products sold by Cozy Bag benefit from the legal guarantee of conformity and the guarantee against hidden defects.
ARTICLE 10 PROTECTION OF PERSONAL DATA
PERSONAL INFORMATION
The information collected by Cozy Bag in any order by a Customer is necessary for the proper management of this Order.
In accordance with the Data Protection Act No. 78-17 of 6 January 1978, the Customer has a right of access, rectification, opposition and deletion of personal data concerning him by writing a letter, with proof of its identity, to Cozy Bag, DBM Building, 2nd Floor Ex-Bonair, Triolet, Mauritius.
ARTICLE 11 DISPUTES
PROCEDURE
In case of dispute, the parties will seek an amicable solution to any disputes arising from the execution of these Conditions of Sale.
Failing amicable settlement, the dispute will be submitted to the Mauritian law and each party gives exclusive jurisdiction to the competent courts.